Fairly boring commentary from an oversensitive, emotionally demanding computer nerd (with a not-so brand-new 4-year-old, and two cats)
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January 05, 2004
More stupidity
Not to beat a dead horse, but I guess a FedEx box might as well be a garbage can, if they lose your package. I would not be so upset if someone didn't threaten to give me negative feedback on eBay for not paying on time, as well as relisting the item I was trying to buy. In the past I've come to rely on FedEx. Now I am starting to wonder. Here's an exchange I had with them by email. I'd like to hear what you think. Didn't I explain that I knew the tracking number wasn't in their system. Am I being too harsh? From: trackingsupport@fedex.com Subject: Re: FedEx Express Domestic: Status of Shipment Date: January 5, 2004 11:17:51 AM EST To: markj@3cat.com We received your inquiry. Thank you for contacting FedEx. Unfortunately, the airbill number you provided is invalid or not found in our system. Please verify it, then make another attempt to track your shipment using our online tracking page: http://www.fedex.com/us/tracking. If you continue to have difficulties, call our Customer Service department at 1.800.Go.FedEx® 800.463.3339 for assistance. We hope this information is helpful. Again, thank you for contacting FedEx. [name omitted] On Fri, 02 Jan 2004 20:55:00 -0600 (CST) you wrote: Name: Mark H. James E-Mail: markj@3cat.com Nature of Request: Package Trace Support Question How would you like us to respond: Email Me Category: FedEx Express Domestic Subcategory: Status of Shipment Package Tracking #: XXXXXXX Account Number: XXXXXXXX Appx. Ship Date: 12/31/2003 Sender's Name: Mark H. James Recipient's Name: XXXXXXX Comments: This is my SECOND REQUEST for more information about this shipment. It was put in a drop box in Cambridge, MA, on 12/31/2003, but the tracking number has not appeared on your site and the recipient expected payment Friday. So far all I have gotten is a form autoresponse from you. I pay for overnight service and expect a quicker response. Thank youPosted by markj at January 5, 2004 08:10 PM
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Comments
is there a way you can call? I find a good raising of the voice is far more effective than mere email with things like this.
p.s. I moved almost 4 months ago and my bank is incapable of changing my address. My statement continues to go to my old address and get forwarded. I've called and emailed, but all they say is: we have the correct address in the system. Yet, it still goes to the wrong address. One of the great mysteries of the world, I suppose.
Posted by: amy at January 5, 2004 10:11 PM
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