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January 06, 2004

Can this get more complicated

I'd vowed to stop writing about FedEx, but I have to add this update. Today, after concluding that my first attempt to "overnight" a package to my eBay seller had been lost, I stopped payment on the money order, laid out cash for a second one, and sent another overnight letter. Tonight, the first package suddenly arrived at the seller. Now I have to explain that they can't cash the first money order, but have to wait until tomorrow for the second one. Apparently, the first package was somehow found by FedEx -- althought they never contacted me, even though I had complained about being able to find it before. And the tracking history, starting yesterday, suddenly appeared on the FedEx site. I think I need to become a subsistence farmer or something; my current life is way too much of a hassle.

Posted by markj at January 6, 2004 10:36 PM

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Comments

I have always wanted to make a site of stupid things companies do, just to expose them for their ineptitude. This is a great example. Once I was sent a package via UPS. I wasn't home to receive it (and since they only deliver 9 - 5 on weekdays, I imagine many people aren't), so they just went to the apt.#1 in my building and gave it to them. The people in the first apt. claimed they never signed for it (though UPS has their name as a signature). Whatever with these people in the apt 1 who probably stole my package. When I called UPS to complain, we had this interchange: UPS: our responsibility is only to get a signature from someone "on the premisis". Me: But apt 1 isn't my premisis UPS: Well, it's in the same building, so our responsibility is absolved. Me: silence Me: So if a random person was passing through the lobby - they could sign for the package and leave? Could another UPS driver who happened to be in the building sign for the package and take it? UPS: Ma'am... perhaps you could have the shipper put a trace on the package. Taking someones package is a federal offense. You should go after apt. 1. Me: You should have better shipping policies so people actually get their packages!

Posted by: amy at January 7, 2004 08:39 PM

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